SPECIAL FEATURE
The Top 5 Questions Member Agencies Ask About Call Answering Services
 Micheal Hunter CEO, Insure Response
- How Does Insure Response Work?
It's really pretty simple. Upon registration, together we will build your agency's custom scope of support. You fill out a quick form and we contact you to fill in any details. We generally prefer to have at least one call with the agency principal to help us establish which services will be included how those services will be handled. Once the scope is complete, a phone number will be assigned and you can begin rolling-over your phones to us whenever you need us; after-hours, weekends, holidays, weather events, lunchtime or when you're just too busy. Calls that would normally go to voicemail or unanswered will be routed to Insure Response and be branded with your agency name by the Insure Response CSR. Our CSR will then proceed to handle the call exactly as you indicated on you scope of support. We are here for you, 24/7!
- How Are Our Calls Answered?
Our professionally trained receptionists will answer your calls in a friendly and cheerful manner using your company's customized answer phrase. From there they will call screen / transfer the call, take messages, provide company FAQs, directions to offices, and collect demographic and other contact information for marketing purposes. We are able to provide services based on your specific agency's needs. Insure Response can capture basic caller information for lead generation and set expectations for the caller of what will happen next. With proper system access they can answer billing questions, post payments, print and send certificates and much more...giving you more time to focus on growing your book.
- Do You Employ Licensed Insurance Agents?
Yes! We specialize in insurance call answering. Our team consists of licensed agents and unlicensed CSRs backed up by licensed management staff. All of our agents (even those without licenses) go through an insurance training course so they better understand the industry and are confidently able to answer questions.
- Will My Calls Be Outsourced?
Never! All receptionists are employees of Insure Response and all calls will be answered in one of our two redundant U.S.-based locations (South Carolina and Missouri).
- Do Big "I" Members Receive a Discount?
Yes! Big "I" members receive up to 40% off our monthly call answering center rates which can save you over $2,000/year! With special pricing for Big "I" members, you enjoy a low monthly minimum of $99/month and only pay for the actual time CSRs spend on the phone with your customers. Insure Response records all calls and provides you with call notes and daily, weekly and monthly service level reports.
Click here to read answers to all our FAQs.
For more information about how your agency can quickly and affordably become a 24/7 agency, contact Insure Response at clientrelations@insureresponse.com or 866-466-7891 or visit insureresponse.com/iiaba.
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Quote Coalition Even Faster with a Direct Login
Author: Carla McGee, Cyber Insurance Program Manager
 After authenticating credentials through Big "I" Markets, agents can receive instructions to set up a direct Coalition login.
Big 'I' members currently quoting Coalition cyber simply need to click "Forgot Password?" from Coalition's login page and enter their email address to receive instructions.
First-time users will log into Big 'I' Markets one time to create a new Coalition quote which will immediately authenticate credentials and generate a Coalition Dashboard. The user can then click "Forgot Password?" from Coalition's login page and enter their email address to receive instructions.
If a Coalition account is bound, a "Quote Detail" will be created in Big 'I' Markets for the agent. Creating a login for Coalition's website will not affect the "Request a Quote" or "Manage Quote or Policy" features found in Big 'I' Markets. Agents will continue to be able to access their Coalition Dashboard by current means.
Reach out to Carla McGee, your dedicated Cyber Liability Program Manager, if you have any questions or would like to walk through a quote!
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Virtual University
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WEBINARS - Two-hours with CE in select states.
View the complete calendar, registration links and see what states have CE approval online. Registration includes live webinar, on-demand recording and a transcript.
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Prizes will be to the first response with the correct answers and then four selected at random from all received by 6p.m. EDT on Friday. Win a $5 gift card (Starbucks, Dunkin' Donuts, Baskin Robbins, or Krispy Kreme).
Don't forget to answer the Tie Breaker!
1. In the Chubb jewelry traveling tips link above why does it suggest not wearing jewelry to the pool and beach?
2. On this date in 1988, what occured during the NFC Divisional Playoff game (Bears vs Eagles) which led to it being called "The _____ Bowl"
3. What is the percentage discount Big "I" Members enjoy with the Insure Response Call Answering Service?
TIE BREAKER
TB - In Siberia what do some people do with a tree trunk to celebrate the new year?
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BIG "I" MARKETS SALE OF THE WEEK
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Many high net-worth individuals gave expensive jewelry this Christmas. Were your clients among them? Now is the time to reach out to your clients and see if they have any newly acquired expensive jewelry (and other expensive items) that need to be addressed with regards to their home insurance.
