SPECIAL FEATURE
Visit E&O Happens to Review Common Causes of Agency E&O Claims
 Knowing the common insurance agency E&O claims, understanding the root causes of E&O losses and implementing change can go a long way to eliminate E&O exposure in your agency. Being informed can point your agency in the right direction of knowing how to proactively avoid issues for your agency.
In general, E&O losses occur because of inadequate training and education, poor risk identification and analysis, lack of uniform practices and procedures, inappropriate organizational structure, lack of compliance with office practices and procedures, time constraints and/or chronic backlog.
As a Big "I" member you can get information on these topics through the Big "I" Professional Liability risk management web site at www.iiaba.net/EOHappens.
Log in with the same credentials you use to access Big "I" Markets, and click on the "Claims Happen" tab to access these materials and more.
Learn more about the Big "I" Professional Liability Program or request a premium estimate at www.iiaba.net/EO.
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Don't Let Surety Bonds Scare You
 Halloween brings to mind trick-or-treating, Jack-O'-Lanterns, goblins, ghosts, ghouls, witches, bats and black cats. It has always been a holiday filled with mystery, magic and superstition. The holiday originated through the ancient Celtic festival of Samhain. The festival was to mark the end of the summer harvest and the beginning of the dark, cold winter to come - a season strongly associated with death. The night of October 31st, the Celts believed that ghosts of the dead returned to earth. On this night, they would light bonfires and wear costumes to ward off these spirits. While traditions and celebrations of Halloween have changed and evolved from the original Celtic festival of Samhain, it's still a holiday that conjures up images of frightening things the human mind cannot fully comprehend.
Halloween perpetuates and plays upon our fear of the unknown, surety bonds should not. When a client contacts your office with a bond need and your first reaction is heart-pounding fear, remember that Goldleaf Surety is here to be your backroom surety-only expert. When you have a client that calls to say they need a surety bond, Goldleaf can assist you in determining what your client needs and help navigate the underwriting process to make sure your client obtains the bond they need.
Put Goldleaf Surety's two-decade track record to work for your agency. Their goal is to make the process of securing the bonds you need as easy as possible. Whether you're looking for a license and permit bond, court or fidelity bond, bid or performance bond, or hundreds of other bonds, Goldleaf has the knowledgeable staff, processes, and partnerships to make it happen.
This Halloween, enjoy all the frightening traditions the holiday has to offer. But remember, when it comes to surety bonds, Goldleaf will take the fright out of the process. For assistance with all of your bond needs, you can access Goldleaf Surety through Big "I" Markets. Simply log in to www.bigimarkets.com, or email bigimarkets@iiaba.net and an underwriter will contact you.
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VU Webinars and Lightning Learning
Virtual University
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WEBINARS - Two-hours with CE in select states.
View the complete calendar, registration links and see what states have CE approval online. Registration includes live webinar, on-demand recording and a transcript.
LIGHTNING LEARNING - Twenty minutes each with a focus on Bodily Injury & Property Damage Don't Always Trigger the CGL
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November 7 - 11:30 a.m. EST - The MOST Basic CGL Coverage Concept
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November 14 - 11:30 a.m. EST - Coverage Limitations in the CGL's Insuring Agreement
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November 21 -11:30 a.m. EST - The CGL Actually Requires Legal Liability
Register once for the monthly Lightning Learning package and receive all sessions for one low price. Registration includes live presentations and on-demand recordings.
VU Webinar and Lightning Learning questions can be sent to VU staff. The 2019 calendar and all links are available here.
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Prizes will be to the first response with the correct answers and then four selected at random from all received by 6p.m. EDT on Wednesday. Win a $5 gift card (Starbucks, Dunkin' Donuts, Baskin Robbins, or Krispy Kreme).
Congratulations to this week's winners - Rebecca Costa (NC), Sally Hart (ID), Julie Singley (AL), Diane O'Donnell (NE), & Mary Packnick (CT).
1. What are the two vision network plans offered through Big "I" Employee Benefits? - VSP CHOICE NETWORK & DAVIS VISION NETWORK
2. Ghost Insurance Policies don't (almost always) involve protection against a spectral visitation but are actually an illegal practice to avoid actually obtaining typically, what type of coverage? - WORKERS COMPENSATION
3. Under the "Ransomware/Fraudulent Instruction/Media Wrongful Acts Examples" in the Coalition Cyber article above, what percentage of organizations had to cease business operations immediately because of ransomware? - 22%
TIE BREAKER
TB - On this date (10/22) in 1962 President John F. Kennedy announced what would become the Cuban Missile Crisis. What did Soviet Captain Vasily Arkhipov do that "saved the world" a few days later? - LONE VOTE AGAINST (Had to be unanimous) LAUNCHING A NUCLEAR TORPEDO AT A U.S. SHIP
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BIG "I" MARKETS SALE OF THE WEEK
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Are your clients traveling for the holidays? Tell them to have fun, as I'm sure the weather won't be a factor…and if you believe that, I've got a bridge to sell you at the North Pole. Travelers may deal with pesky interference from things like:
