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Here's How 24/7 Availability Is Doable
Author: Insurance Digital Revolution
Insureds' schedules no longer correspond to the 9-5 hours insurance agencies are open; moreover, the culture has adopted an on-demand expectation. If your agency wants to provide excellent customer service—or even an acceptable customer experience—you need to have 24/7 availability, at least for core services. Insurance Digital Revolution explores the topic in greater depth. |
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