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Tech Trends and Resources for the Independent Agent

ACT News

for January 2025

Tech Trends + Resources for the Independent Agent

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Welcome to ACT News

And we're off!  Like all of you, ACT is full throttle into the new year and working hard to bring our annual plans to fruition.  For us, that looks a little different as many of our activities will involve executing our strategic refocus based on planning work done in 2024.  We are very excited and would welcome your involvement!

Through the year, we'll continue to build upon the momentum generated during the “Letter to the Industry" session we hosted at Ivans Connect.  In that session, the ACT members and partners in attendance collaborated on four key technology-oriented topics and helped validate them as new focal points for our work. Each of these will help shape our content and activities in 2025.   In fact, you may have already seen our initial “Letter to the Industry" and the first of our follow up letters which are being penned for each of the topics:

  • Data
  • Connectivity
  • Artificial Intelligence
  • People/Culture

We also launched three new ACT workgroups for the year (Data, Connectivity, and AI) and are very enthused by the interest shown from member agencies as well as our partner companies.  These will get started in February!  Stay tuned as we dive into these groups and leverage the incredible expertise of our members and partners to provide insights and resources for independent agencies and the industry at large.

We are also continuing to explore new ways to collaborate with industry partners that share the vision of helping the industry better understand technology trends and how each can be leveraged for better overall experiences and results.  In 2024, we partnered with Insurtech Connect and their ITC Agents event.  In 2025 we are excited to partner with Insurtech Insights and will host a formal ACT session as part of their agenda in June!  For information about attending and participating in the ACT session at Insurtech Insights, visit our ACT Meetings web page

Four new pillars of focus, three new workgroups, new partnerships, enhanced collaboration internally with our partners, continued webinars and other content, and more ACT News…2025 is shaping up to be an incredible year for the industry.  If you have any questions, would like to discuss collaboration opportunities, or just want to talk shop, please let us know. 

Here's to an amazing year.

Data Autonomy
How Independent Agencies Can Achieve Technology Independence

With the launch of ACT's new work group dedicated to data, now is an ideal moment to revisit an article originally featured in the Big 'I' Independent Agent Magazine. ACT Supporting Partner HawkSoft outlines important steps agencies can take to protect their data autonomy.

Learn More
Tech-Driven Customer Experience
 A Guide for Independent Insurance Agencies in 2025
Technology is transforming customer service, and the insurance industry is no exception. In 2025 and beyond, customers expect personalized, convenient, and proactive service. This means success for those insurance agencies committed to meeting these evolving expectations. But this doesn't mean replacing the human touch with technology; technology can amplify it. Learn More
Turning Cybersecurity Awareness into Action in 2025
A Six-Month Plan for the New Year
As we step into the new year, the importance of cybersecurity remains paramount, especially for independent insurance agencies that handle sensitive client information. While awareness is the first step towards cybersecurity, transforming that awareness into concrete actions is essential to protect your agency from potential threats and ensure compliance with industry regulations. Learn More
Enhance Your Agency's Efficiency!
Join Colby Tunick, CEO of ReFocus AI, and Chris Cline, Executive Director at ACT, as they explore the latest renewal trends and discuss practical ways technology can streamline core processes for agencies. This insightful conversation could provide the boost your agency needs! Learn More
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Mark Your Calendar

January 29 - February 1, 2025
Big "I" Winter Meeting
Hilton Austin
Austin, TX

April 30 - May 2, 2025
Big "I" Legislative Conference
The Westin DC Downtown
Washington, DC

June 4 - 5, 2025
Insurtech Insights
Javits Center
New York, NY

April 13 - 18, 2025
HUG at SEA
National Conference Cruise
Orlando, FL/Bahamas

May 6-9, 2025
Accelerate - Powered by NetVU
Charlotte Convention Center
Charlotte, NC 28202

October 6-9, 2025
Applied Net 2025
Aria Resort
Las Vegas, NV


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Alexandria VA 22314
​phone: 800.221.7917
fax: 703.683.7556
email: info@iiaba.net

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