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CSE Classroom

Thank you for purchasing the license agreement that allows your state association to teach the Customer Service Experience content locally. You will find the classroom materials below.

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Do you have a question? Did you find a typo to correct? Do you have a suggestion for related content, pro tips, marketing items or future updates? Please email Jennifer Becker.

UPDATE LOG
- May 1, 2017: Version 2 of Instructor PowerPoint uploaded. No content changes.
- June 1, 2017: Version 1 and 2 of PowerPoint updated with 2017 video on slide 5.

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DOWNLOADS

Outline
The six-hour continuing education outline is available for download here.

For Students
The student handbook is available for download here.
Pro Tips:

81 pages.
Please feel free to print or deliver to your students electronically.
Includes PDF fillable worksheets.
Page numbers coorespond to notes in the instructor PowerPoint to help the student follow along.

For Instructor
Version 1 of PowerPoint with instructor notes is available for download here.
Version 2 available for download here offers each handbook unit and their related slides organized by section, a section summary and no boxes around page numbers.

Pro Tips:

There is no train the trainer or instructor criteria for this content. Most industry professionals with a few years under their belt will do great teaching the material and can make some of the examples their own. If you have someone who is fantastic and would be interested in teaching outside your state, let us know and we'll add their contact information on this page.
Page "X" in the CSE references the page number in the student handbook to help instructor prep time and help the student follow along in class.
Active hyperlinks on the page are noted for ease.
Related resources noted. Please feel free to make your own.
The worksheets are referenced and they can be found in the student handbook.

Certificate of Achievement
A PDF fillable certificate of achievement is available for download here.

Drop In Article
Customer Service Experience Coming To ..... (Word document)

Graphics