A major ACT product that was six months in the making. It is a collaborative effort involving agent, insurance company, technology provider, and industry association participants. ACT went beyond its membership to seek input on the report from numerous opinion leaders in the technology area including independent agents and brokers, agent user groups, young agents, the IIABA Executive Committee, the Commission to Enhance Agency Value (which produces the Best Practices studies), IIABA and state association staff, other producer trade associations, ACORD, agency automation vendors and consultants, and insurance company executives. This report is the product of an extensive review process by all of the ACT participants, and we believe it will provide a very useful framework for agencies, companies, and technology providers as they address technology issues.

Click here for report