The 2020 Agency Universe Study – also known as the ‘AUS’ - was recently released as a collaboration between the Big ‘I’ and leading independent agency companies. 

This biennial study was completed by 1,437 independent agents giving their detailed insights on all critical areas of running their businesses including; agency revenue and markets, carriers represented, customer service centers, agency staff, future planning, marketing information sources, and technology.  The 2020 study also added a new section with insights into the impact COVID-19 has had on agency operations. 

As a service to ACT Members, we have summarized the ‘Technology’ section of the 2020 Agency Universe Study. 

A downloadable PDF version of the full ACT Technology Summary is available here: 
2020 Future One Agency Universe Study - ACT Summary.pdf

See highlights of the summary in the infographic below: