Chantal M. Roberts, CPCU, AIC, RPA is dedicated to providing trustworthy, valuable assistance in order to give her clients a clear understanding of claims standards and practices. She has over 20 years' experience as an adjuster. As a claims consultant, she strives to turn this complex topic into an easy-to-understand concept.

Chantal's background also includes consulting for claims departments and teaching risk management and insurance as an adjunct professor. Due to her excellent reputation in the industry, Chantal had the privilege of speaking at the Western Zone Committee Meeting of the NAIC (National Association of Insurance Commissioners) and three CPCU Society chapter meetings. She's published 16 articles in national insurance journals. Her first book, The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling, was released in July 2021. It is for mid-career adjusters but can easily be understood by insurance professionals. On May 11, 2024, Chantal will release her second insurance book, Once Upon A Claim: Fairy Tales to Protect Your Ass(ets), which will help consumers understand their insurance claim and policies.

CMR Consulting

CMR Consulting's clients need objective advice regarding their questions on claims handling, standards, and practices. Our straightforward approach to our primary expert witness practice is the key to helping our clients make the correct decision for their customers. How may we help you?